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Dedicated Servers - FAQ What can I do with a hostoffice dedicated server? What can I do with a hostoffice dedicated server?
Our dedicated servers cannot be used for the resale of access
to multiple parties. They must be used only by a single customer (or organization)
to maintain their own Web site (or related sites) through a single account. Can I spread my costs by sharing a dedicated server with another customer? Because of the difficulty in coordinating the interests and needs of multiple
customers, we are no longer pursuing this possibility. Please consider on of
our High-Volume plans if you have a busy site with relatively low CGI activity. How much traffic can my server handle? Quite a bit. The transfer allowance for each package reflects typical usage,
and considerably higher transfer is possible with these servers, at only £2
per GB. Can I host an adult-oriented site at hostoffice? hostoffice reserves the right to refuse or
discontinue service for any project that it considers unsuitable, undesirable,
or otherwise unacceptable, pursuant to our service contract and policies. At
the present time, this includes all adult-content sites. Can I run any IRC software on a server? No. IRC software of any type is not allowed on pair Networks servers. Can I use a dedicated server to run streaming media services? We recommend using 'byte-streaming' (a feature supported directly by Apache) to deliver this type of content. However, streaming servers such as Darwin and RealNetworks may be used if you prefer. We do not presently assist with the setup and configuration of those services Can I run a free e-mail service from a dedicated server? No. We have found that the frequency of abuse incidents with this type of
service is high, and reflects poorly upon our network as a result. The best
way to host such a system would be with a pure colocation provider. Can I run a dedicated database server? Our dedicated servers are also available as Database-Only
dedicated servers, at a lower price. All specifications are identical to the
standard package of that type (HD-1,2,3), with the exception that Database-Only
dedicated servers do not include any Web/FTP bandwidth allowance -- traffic
is 'local only' within our network. Technical Questions No. Standardizing on specific hardware and bandwidth allowances improves our
cost-effectiveness which allows us to pass the savings on to our customers. What services does hostoffice include? hostoffice customers receive reasonable setup and installation
assistance, as well as ongoing support via telephone, e-mail or fax. Hardware
replacement
and 24x7 monitoring are included. Daily backups for emergency restoration are
included for standard server configurations. Will hostoffice install any software I request? hostoffice does not include support for software installation beyond the packages already offered. We will apply a charge to help with any such installations. We reserve the right to refuse any installation of software that we believe violates our policies, or presents a possible security risk. Do I have to upgrade my server to get new versions of your standard software packages? Standard software upgrades which apply to our shared servers are implemented
for hostoffice customers as well. How long does it take to get a server setup? For our preconfigured packages, orders are normally ready within two business days; we try to keep most packages in stock at all times. A server will not be setup until we receive a signed contract and the initial payment. Can I run Windows NT or something else? All hostoffice servers are configured with FreeBSD. We do not host other platforms, including Windows NT. For those services, please seek a colocation provider or other dedicated server host. Can I co-locate my own hardware? At this time, we do not provide co-location services. What happens if there is a hardware failure? Our first priority in any instance of hardware trouble is to get your server back into operation. Our partners have an extensive stock of parts on-site, and will provide emergency parts replacement for failed servers. There is no additional cost to you for these services. Who are your suppliers? Our partners have chosen to utilize a variety of suppliers to ensure greater availability and quicker turnaround for all products. We do have specific manufacturer preferences, largely based on our long experience in running FreeBSD servers. We prefer ASUS motherboards, Maxtor or Western Digital hard drives, and Intel Ethernet cards. Can I have root access on my server? We do not make administrative privileges available to customers on hostoffice
dedicated servers. Why can't I have root access? Administrative privileges are easy to abuse in a remarkable number of ways,
many of which compromise the security of our network and other hosts, or invite
serious repercussions, legal or otherwise. It would be more difficult
to investigate abusive practices such as network scans or Spam. And of course,
third-party
software that you may choose to install may include security holes which would
normally be caught by our review process. Billing Questions None of our dedicated server packages require a setup fee. Additional software and services may include setup fees. Domain registration fees will always apply. What is the cost for additional IP addresses? The initial IP address and domain name are hosted on the server for no additional charge. Additional IP addresses for unique domain names are £30 setup and £20 annually What if I want to upgrade my server in the future? We're happy to provide this service. Please call 08701 999 020 for more details. What if I want to cancel my server before the first three months of hosting are up? The minimum contract length, which must be fully paid, is three months. We will not refund payment for the first three months of service unless there is a reasonable dispute as evaluated by management. If you cancel during a later pay period, we do of course offer pro-rated refunds. What types of payment are accepted? We accept cheques, Mastercard, Visa,
American Express, and Discover. The customer is responsible for paying any
fees attached to such transfers by any bank or affiliated service. Please call
08701 999 020 for more details. What are the payment requirements? Payments must be made on a prompt basis, ahead of services received. Quarterly payments are preferred and appreciated. Your service may be discontinued, at any time, if your payment is past due. © hostoffice limited 2004 |
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